What are the minimum download speeds required to view Ping TV?

We recommend a minimum download speed of 20mbps over a stable Fibre connection via LAN cable to view ourĀ  service, and bearing in mind it also depends on how many other devices you have connected in your house at the same time that share this bandwidth.

To test your speeds go to www.speedtest.net

Where can I use Ping TV?

Ping TV can be used from anywhere in the World as long as you have access to the internet with a minimum 20mbps download speed.

What do I require to set up the Ping TV?

You simply require a TV with an HDMI port and an Internet connection for the Box. The Ping TV Box needs to be connected to the Internet via LAN cable preferably to your router directly and within reach of the TV to connect it to one of your TV’s HDMI ports.

We will provide all the cables you need, Ethernet and HDMI.

Please note: For low internet speeds (around 10Mb) it is preferable to plug the Ping TV Box directly into a lan cable, either direct from your router (LAN to LAN cable) or using a Power link cable.

Apart from TV and Radio can I do anything else with the Ping TV box?

You get access to our Videoclub with over 30,000 titles from latest movies, classic films, latest Box sets and entertainment programs. You can also access the Internet and YouTube through a built in google browser.

Is it just Live TV or can I view channels on-demand?

We currently offer a 7 day catch up service that is available on all the popular channels, you can view programs on catchup as soon as that program has finished live as well as catchup TV we also have our Videoclub that has the best of the TV content added to on a daily basis giving you as long as you want to catch up…no time restrictions

Can I Pause, Rewind, Fast Forward a Recorded Program?

Yes, on the remote control you will see a set of keys just above the NUMBERS KEYS that allow you to Pause, Play, Stop, Rewind and Fast Forward the CatchUp Recorded Shows.

In CatchUp viewing, pressing the INFO button will also show you the program length, and your position within the program.

Press the Fast Forward or Rewind Keys MULTIPLE TIMES to move around in the program, along with PAUSE / PLAY to start or pause playback, and pressing the STOP button will close playback and return you to the CatchUp Menu Screen.

Can I view a Film or Video File that I have on my own USB / Hard Disk?

Yes, plug the drive into one of the USB sockets on the unit, and wait a few seconds for the BOX to recognize the drive. (An On Screen Message will appear to show you that the drive has been located and is ready for usage).

From the Main BOX Menu, select MEDIA OPTION, and navigate to your DRIVE and the FILE that you would like to playback. Press OK to LOAD/VIEW the file, and use the VIDEO PLAYBACK controls to pause / play / etc.

If I’m dissatisfied with the service am I able to get a refund?

We offer a 14 day money back guarantee on the BOX, if you are unhappy with the service then we would require you to send the MAG BOX back to us undamaged, and in its original condition and packaging before refunding you. With regard to the monthly subscription we do not offer refunds on this but you can cancel at any time so you would only ever risk a months payment.

Are there any long term contracts?

There are no long term contracts and Ping TV has always been a very flexible and an easy to cancel service, you can turn on and switch off your service at any time.

How can I pay for the service?

We accept payment via Pay Pal. If you have at some stage decided to cancel your subscription for a while and you would like to re-subscribe, then you can do so by contacting us via our website and we will send you an re-activation link via email.

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